Order Details

Ordering Online, by Fax, by Phone or by Postal Mail

Ordering online is the fastest method and most convenient option. More than 99% of our orders are placed online. If you want to order online, please use the order form.

If you want to order by fax, please fill out the order form, select Element5 as the Payment Option and press the Continue button. On the next page scroll down to the bottom and click on the "Order by Fax" link.

If you want to order by phone, please fill out the order form, select "By Phone" as the Payment Option and press the Continue button. You will then receive instructions for ordering by phone at the Element5 payment service.

If you want to order by check, cash or bank/wire transfer, please use the order form, select Element5 as payment option and press the Continue button. On the next page fill out the form and choose "Check" or "Cash" as payment option. You will then get instructions where to send the check or cash to.

If you want to order by postal mail, please fill out the order form, select Element5 as the Payment Option and press the Continue button. On the next page scroll down to the bottom and click on the "Order by Fax" link. Enter the needed information and print out the fax page. Then put the printed page into an envelope and send it to one of the postal addresses mentioned on the Order by Postal Mail page.

Payment Options

You have two possibilities to pay for our products. You can pay via the PayPal or via the Element5 service. Both use secure servers for online payment.

PayPal allows you to pay from your PayPal account or by using VISA, Mastercard/Eurocard, American Express, Discover credit cards, echeck and recently also bank transfer. So if you are already a PayPal member, you should definitely order via PayPal. PayPal only allows to pay online, so if you want to pay by fax, phone, postal mail or want to use a different payment method, please use Element5. For more information about Paypal, please visit the Paypal Help Center.

Element5 allows you to pay online, but also by phone, fax or postal mail. Payment options include VISA, Mastercard, American Express, Diners Club, Solo, Switch, cash, bank/wire transfer, US money order and check. For more information about Element5, please visit the Element5 Customer Care Center.

License Types

For a regular user-license please use the order form. If you would like to get a academic/educational/student license of our products (usually for a 40% reduced price), please scan a document that proves that you are eligible for this license type as a GIF or JPG file and keep it ready. Then please contact us to get further instructions. If you want to get a site license or multi-user license of our products please contact us. Site licenses are cheaper than purchasing several regular licenses.

License Agreements

The license agreement of our software products contains the following conditions (which are accepted by installing our software): If you purchase one license/copy of our software, you are allowed to install it on one computer on which everyone can use it. But the person who owns the license is also allowed to install it on a second computer (e.g. for home use), but only the license owner is allowed to use it on the second computer and noone else. If you want a second person to use our software on a second computer, you have to purchase two copies/licenses of the software and so on.

Our royalty-free image collections have a different license agreement, which is included on the CD or DVD. This license agreements excludes using the images for certain purposes that would threaten our revenue from the products. Please read the license agreement carefully and please contact us if something is unclear.

Discounts

The following discounts are automatically added when ordering:

Quantity	Total Value	Discount
2 or more items	more than $65	$10
2 or more items	more than $125	$15
2 or more items	more than $165	$20
2 or more items	more than $225	$25
2 or more items	more than $265	$30

If you buy two or more items worth more than $65 in total, you will be granted a $10 discount. For two or more items worth more than $125 in total, we grant a $15 discount. If you order two or more items exceeding $165 in total, you will get a $20 discount. You will get a $25 or $30 discount if you order two or more items worth more than $225 or $265.

Shipping Fee

If you order one or more of our products on CD or DVD, you will have to pay an additional $10 flat fee. This fee includes shipping, handling and material costs. You can save the $10 by only ordering download versions of our products. Some of our image collection products are only available on CD or DVD, so the shipping fee has to be added.

VAT

If you are located in a country of the European Union (EU), you have to pay an additional 19% value added tax (VAT). If you run a business in an EU country (except Germany) and have a VAT ID, you can avoid paying the VAT. If you are located in Germany, you will have to pay VAT even if you have a VAT ID, but you can get back the VAT with your "Umsatzsteuererklärung".

If you order via Element5, you just need to enter your VAT ID on the Element5 order form.

If you want to order via Paypal, you have two choices: You can order via Paypal, pay the VAT amount and afterwards contact us to get a refund for the VAT amount. Or you can contact us before ordering and then order without paying the VAT amount. In both cases please contact us with the following information: VAT ID Number, Company Name, Type of Company (legal form, e.g. Limited, SARL), City, Postal Code and Street plus Street Number. After we verified the validity of your data, we will send your an URL for ordering via Paypal (Element5 doesn't offer that yet).

Sales Tax

If you order via Element5 and are located in Maryland or Minnesota in the USA, you have to pay sales tax, because Digital River, the mother company of Element5, is registered in these two US states. If you want to avoid paying sales tax, please use our Paypal payment service.

CD Version

We currently ship CD-Rs and not pressed CD-ROMs, mainly because we update our products quite often and want to be able to send you the latest version of them. If you want to save the shipping fee, feel free to order the Download version instead of the CD Version and do a backup on CD or any other medium yourself. However, our Edge & Frame Galaxy and HyperTyle products contain material on the CD that isn't included in the download version, so we advice that you purchase the CD Version nevertheless.

The CD package consists of a (usually transparent) slim case, a booklet and the CD-R itself. We currently don't include any printed manuals, but you can print the included PDF or HTML manuals yourself if you like. We usually also add the official ball point pen of The Plugin Site as a small gift.

Delivery

You will usually get the download instructions right after ordering if you order online and use a credit card, UK bank card or money from an existing Paypal account. The download instructions for the ordered product(s) will then be displayed in your browser within seconds after your order was processed. You will also get the download instructions by email at the same time. If there are problems with your credit card or any other problems with your order, it may take up to 24 hours until you get your download instructions.

Orders by mail, phone and fax may need some time until they are processed. If you use echeck (via Paypal), check, cash or wire/bank transfer as payment options, you will get the product after the money was transferred which can take a few days.

If you ordered a product on CD, you will nevertheless get the download instructions for the product. That way you don't need to wait until the product arrives. We send by air mail, so shipping usually takes 2 - 3 days for Europe, 3 - 7 days for the United States & Canada and 7 - 14 days for other parts of the world. Orders are usually shipped on the next business day.

If a CD was damaged during shipping, please contact us. We will arrange that you will get a new CD free of charge. However, we need a prove that your CD was damaged. That can be done by sending us a photo of the CD or by returning the damaged CD back to us.

Refunds

Please download demo versions of our products from our Download Center and test them thoroughly before ordering. That will keep you from experiencing unexpected surprises. However, if you want to request a refund, please contact us and let us know your reason. We will then try to resolve the issue and find a satisfying solution for both of us.

Upgrade/Crossgrade Policy

Minor updates like 1.01, 1.02, 1.03, 2.01, 2.02, 3.01, 3.02 and so on are free. Major upgrades like 2.0, 3.0 require an upgrade fee that is between 25% and 50% of the product price. You can be sure that our major upgrades contain many essential new features. We don't release any upgrades that only have a few less important features. Such things are included in the free updates. So you certainly get something in return for your upgrade fee.

If you purchased a product 6 months before a major upgrade, you will get the upgrade for free (or for the price difference if the product price has increased). So you don't have to worry that you buy Version 1 this week and have to pay an upgrade fee for Version 2 next week.

If you switched from Windows to Mac or vise versa, you can get a crossgrade for $20 (one license), $30 (two licenses), $45 (three licenses), $60 (four licenses) and so on. Please contact us in this case.

Product Updates, Redownload & Replacement CDs

After you purchased a product you will be added to our database of registered customers. When a new version of the product(s) that you ordered is released, you will receive the update information via email. So please make sure that we always have your latest working email address. Please contact us when your email address has changed and include the following information: your name, your old email address, your new email address and the name of the product(s) you ordered. Please also make sure that your or your provider's anti-spam tools don't block emails from us.

If you lost a product or if did not receive the latest update, please use the Customer Download form to request a new download link.

If you ordered one of our products as a download version and want it on CD now, please contact us with your order information. The cost for the CD is $10. Same applies if you lost a CD and you need a replacement CD.

Want to know more?

If you should have any problems or questions concerning ordering, please contact us.

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